acb99 Terms & Conditions

1 Introduction

These Terms & Conditions ("Terms") govern the relationship between acb99 ("the Platform", "we", "us", "our") and any individual ("Player", "you", "your") who accesses, registers on, or uses any service provided through the acb99 website at https://acb99.io. acb99 is an online casino and sports betting platform operated for the Bangladesh market, providing access to casino games, live dealer tables, crash games, and sports betting — including live cricket betting on BPL, IPL, and international T20 tournaments.

By completing the registration process and creating an acb99 account, you confirm that you have read, understood, and accepted these Terms in their entirety. These Terms are effective as of 1 January 2026 and supersede all prior versions. acb99 reserves the right to update these Terms at any time; continued use of the platform following any update constitutes acceptance of the revised Terms.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between acb99 and its players.

2 Eligibility

To register and use acb99 services, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. acb99 does not permit persons under the age of 21 to register or place any wagers under any circumstances.
• You must be a human individual acting on your own behalf. Registrations made by automated means, on behalf of another person, or by a legal entity are not permitted.
• You must not be a resident of, or accessing acb99 from, any jurisdiction where online gambling is expressly prohibited under applicable local law.
• You must not currently be subject to a self-exclusion order placed through acb99 or any related platform.
• You must not be a current or former employee, contractor, affiliate, or immediate family member of an employee of acb99 or any of its partner studios or payment providers, unless prior written approval has been obtained.

acb99 reserves the right to request supporting documentation at any time to verify eligibility, including government-issued photo identification and proof of address. Failure to provide requested documentation within a reasonable timeframe may result in account suspension until verification is completed.

3 Account Registration & Security

Each player may hold only one registered account on acb99. Duplicate accounts are strictly prohibited. If acb99 identifies multiple accounts belonging to the same individual, all duplicate accounts will be closed, bonuses will be forfeited, and the player may be permanently banned from the platform.

3.1 Registration Information

You are required to provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, email address, and mobile phone number. You must update this information promptly if any of it changes. acb99 is not responsible for any loss or damage arising from your failure to maintain accurate account information.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your acb99 Login credentials, including your username and password. You must not share your login details with any third party. acb99 will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact acb99 customer support immediately via live chat or by emailing [email protected].

3.3 Account Verification (KYC)

As part of our Know Your Customer (KYC) process, acb99 may request that you submit identity verification documents before approving withdrawals or as part of ongoing account monitoring. Accepted documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Address verification may be conducted via a recent utility bill or bank statement. KYC is a standard industry practice used to prevent fraud, underage gambling, and money laundering.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

acb99 currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, and Upay. All transactions are conducted in Bangladeshi Taka (BDT). The minimum deposit amount is ৳500. acb99 does not currently impose a maximum single deposit limit, though individual payment providers may apply their own transaction limits.

4.2 Deposit Processing

Deposits made via bKash and Nagad are credited to your acb99 account wallet almost instantly under normal circumstances. Deposits via Rocket and Upay are typically credited within a few minutes. If a deposit has not been credited within 30 minutes, you should contact acb99 customer support with your transaction reference number.

4.3 Withdrawal Processing

Withdrawal requests are processed by acb99 within an average of 15 minutes, subject to any outstanding KYC verification requirements. The minimum withdrawal amount is ৳500. Withdrawals will only be processed to a payment account registered in your own name — third-party withdrawals are not permitted under any circumstances.

4.4 Third-Party Payments

All deposits must originate from a payment account (bKash wallet, Nagad account, Rocket account, or Upay wallet) that is registered in your own name and associated with a mobile number on your acb99 account. acb99 will reject any deposit identified as originating from a third-party account and will return the funds to the source. Repeated attempts to deposit via third-party accounts may result in account suspension.

5 Bonuses & Promotions

acb99 may offer bonuses, free spins, cashback promotions, reload bonuses, and other promotional incentives to registered players from time to time. All such promotions are subject to specific terms and conditions communicated at the time the promotion is offered. Where specific promotional terms conflict with these general Terms & Conditions, the specific promotional terms will take precedence for that promotion only.

5.1 Wagering Requirements

Unless explicitly stated otherwise in the specific promotion's terms, all bonus funds must be wagered the number of times specified before any withdrawal of winnings derived from those bonus funds can be approved. The wagering requirement applies to the bonus amount only, not to any real-money balance held in your account. Contribution rates toward wagering requirements may vary by game type — slot games typically contribute 100%, while live dealer games and sports betting may contribute at a lower rate as specified in individual promotion terms.

5.2 Bonus Eligibility

Bonuses are intended for recreational players only. acb99 reserves the right to withhold or cancel any bonus if it determines, in its sole discretion, that a player is exploiting promotional offers in a manner inconsistent with the spirit of responsible recreational play. Players who place low-risk or hedging bets primarily to satisfy wagering requirements may have their bonus winnings voided.

5.3 Expiry

Unless otherwise stated, bonus funds expire 30 days after the date they are credited to your acb99 account. Any unwagered bonus funds remaining at the time of expiry will be automatically removed from your account balance without notice or compensation.

6 Game Rules & Sports Betting

All casino games available on acb99 — including slots, live dealer tables, crash games such as Aviator, and all other titles — are governed by the rules established by the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). acb99 presents these games as supplied by the providers and does not modify game logic, outcomes, or payout structures.

6.1 Random Number Generation

All casino game outcomes are determined by certified random number generators (RNG) operated by the game providers. acb99 does not have access to or control over the RNG systems. The results of all games are final once the game round has concluded and the outcome has been displayed.

6.2 Sports Betting Rules

Sports betting on acb99, including live in-play cricket betting on BPL, IPL, T20 World Cup, and other markets, is subject to the specific betting rules applicable to each market type. Odds are subject to change at any time before a bet is confirmed. Once a bet has been accepted and confirmed by acb99, the odds at the time of confirmation are locked in. acb99 reserves the right to void bets placed after an event has concluded or where a technical error resulted in clearly incorrect odds being displayed.

6.3 Malfunction Policy

In the event of a technical malfunction, server error, or software failure that affects the outcome of a game or bet, acb99 reserves the right to void the affected round or bet. Malfunctions void all pays and play. Any winnings resulting from a demonstrable technical error will not be paid and will be removed from the player's balance.

7 Prohibited Conduct

The following activities are strictly prohibited on acb99 and will result in immediate account suspension, forfeiture of all balances, and potential legal action:

• Registering more than one account or using another person's acb99 account.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with acb99 games, place bets, or manipulate platform behaviour.
• Colluding with other players in card games, live dealer games, or any other game format where collusion would provide an unfair advantage.
• Exploiting software bugs, glitches, or errors in game logic to gain an unfair advantage. Any such exploit must be reported to acb99 support immediately.
• Using acb99 for money laundering, structuring transactions to evade reporting requirements, or any other financial crime.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Attempting to charge back, reverse, or dispute a legitimate deposit transaction.
• Conducting any activity that disrupts, overloads, or otherwise impairs acb99's servers, network infrastructure, or service availability.

8 Intellectual Property

All content on the acb99 platform — including but not limited to the website design, logo, graphics, text, software code, game interfaces, and any other materials — is the intellectual property of acb99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use acb99 solely for personal, recreational gaming purposes in accordance with these Terms.

You may not copy, reproduce, distribute, publish, transmit, modify, display, perform, or otherwise exploit any acb99 content for any commercial purpose without the prior written consent of acb99. Unauthorised use of any acb99 intellectual property will be pursued to the fullest extent permitted by law.

9 Privacy & Data Protection

acb99 collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering an acb99 account, you consent to the collection and use of your personal information as described in the Privacy Policy.

acb99 implements 256-bit SSL encryption across all platform transactions and account interactions to protect your personal and financial data. We do not sell your personal information to third parties. Data is shared only with payment processors, KYC verification service providers, and game studios to the extent necessary for the operation of the platform.

10 Responsible Gaming

acb99 is committed to promoting a safe and responsible gaming environment. We provide a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are accessible through your acb99 account settings or by contacting our customer support team at any time.

If you feel that your gambling is becoming a problem, or if someone close to you has expressed concern about your gaming habits, we strongly encourage you to make use of these tools or to reach out to our support team for guidance. acb99 customer support is available 24/7 via live chat and email at [email protected].

11 Limitation of Liability

To the fullest extent permitted by applicable law, acb99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of enjoyment, even if acb99 has been advised of the possibility of such damages.

acb99's total liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount of real-money deposits made by you to your acb99 account in the 30-day period immediately preceding the date on which the claim arose.

acb99 does not warrant that the platform will be available at all times, free from errors, or free from interruptions. Scheduled maintenance, emergency technical work, or events beyond acb99's reasonable control (including acts of God, internet service outages, or third-party service failures) may result in temporary unavailability of some or all platform features.

12 Amendments to These Terms

acb99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, acb99 may also notify registered players via email or an in-platform notification.

Your continued use of acb99 following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must cease using acb99 immediately and request account closure by contacting customer support.

13 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable law. acb99 is operated for the Bangladesh market and takes its obligations to Bangladesh-based players seriously.

In the event of a dispute between you and acb99, we encourage you to contact our customer support team in the first instance, as many disputes can be resolved quickly through direct communication. acb99 aims to respond to all formal dispute submissions within 5 business days (Bangladesh Standard Time, UTC+6).

acb99 does not make specific representations regarding licensing from any particular Bangladeshi government body. Players are responsible for ensuring that their use of acb99 complies with the laws applicable in their jurisdiction.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the acb99 platform, please contact us through one of the following channels:

• Live Chat: Available 24/7 through the acb99 website — all days including public holidays and Eid.
• Email: [email protected] (plain text — not a clickable link).
• Response Time: We aim to respond to all email enquiries within 24 hours (BST, UTC+6).

For responsible gaming support, self-exclusion requests, or account closure requests, please contact us via live chat for the fastest response. Our support team is trained to handle sensitive gaming-related enquiries with care and discretion.