Play Smart.
Stay in Control with
acb99 Responsible Gaming
acb99 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming programme gives you the tools and knowledge to keep your play enjoyable, within your means, and firmly under your control.
Players must be aged
21 years or older to register
and play on acb99.
Why Responsible Gaming Matters
Gambling is an entertaining pastime for the vast majority of players. acb99 wants to ensure it stays that way. We have built a comprehensive set of tools, policies, and support resources to help every player on our platform maintain a healthy relationship with gaming.
At acb99, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that genuine enjoyment of casino games and sports betting on cricket, slots, and live dealer tables is only possible when players feel safe, informed, and in control of their spending and time. Our platform is designed from the ground up with player wellbeing in mind, and every member of the acb99 team is trained to recognise and respond to signs that a player may need support.
Bangladesh has a vibrant and growing online gaming community, and acb99 is proud to serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. With that responsibility comes the obligation to ensure that the entertainment we provide never comes at the cost of a player's financial stability, mental health, or family wellbeing. The tools and information on this page are here to help you stay in control — and to connect you with expert support if you ever feel that gaming is becoming more than just entertainment.
If you feel that your gambling is out of control and you need to speak to someone immediately, please contact the acb99 support team via live chat (available 24/7, all days including public holidays) or email us at [email protected]. Our team can activate a temporary account suspension within minutes.
Tools Designed to Keep You in Control
acb99 provides a full suite of self-management tools that you can activate at any time through your account settings or by contacting support. All tools take effect immediately upon request.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your acb99 account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the change is applied — a deliberate safeguard to prevent impulsive decisions.
Loss Limits
A loss limit restricts the total amount you can lose within a defined period. When your net losses reach the threshold you have set, acb99 will automatically prevent further wagering activity until the limit period resets. This tool is particularly effective at protecting your bankroll during a bad run.
Session Time Limits
Set a maximum duration for each gaming session. acb99 will display a reminder when you are approaching your limit and will log you out automatically when the session time expires. This helps prevent the "time blur" effect that can occur during extended play, especially on slots and live casino tables.
Cool-Off / Time-Out
If you need a short break from gambling, acb99's time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The suspension cannot be lifted before the chosen period ends.
Self-Exclusion
For players who feel they need a longer or permanent break, acb99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. A self-exclusion cannot be reversed before the minimum period expires. During exclusion, your account is fully frozen and you will be removed from all marketing communications.
Reality Checks
Enable regular on-screen reminders that show you how long you have been playing in the current session and your net gaming result. Reality checks appear as non-intrusive notifications at intervals you select — every 15, 30, or 60 minutes — so you always have an honest picture of your session.
Strictly 21 and Above
acb99 enforces a strict minimum age requirement of 21 years for all players. This is a firm policy with no exceptions. Underage gambling causes serious harm to young people and their families, and acb99 takes its obligation to prevent it extremely seriously.
Every new acb99 account goes through an age and identity verification process (KYC — Know Your Customer) before full account access and withdrawal rights are granted. Players are required to submit a valid government-issued identification document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — and a selfie for facial matching. Accounts that cannot be verified as belonging to a person aged 21 or above will be permanently closed and any funds held will be handled in accordance with our Terms & Conditions.
If you share a device or a home with a person under the age of 21, we strongly encourage you to use device password protection and parental control software to prevent minors from accessing the acb99 platform. If you suspect that a minor has accessed or registered on acb99, please contact us immediately at [email protected].
KYC Identity Verification
All players must submit a valid NID, passport, or driving licence before withdrawals are enabled. Age verification is mandatory — no exceptions.
Parental Controls
acb99 recommends Net Nanny, Qustodio, or your device's built-in screen time controls to block access to gambling sites for minors sharing your device.
Report Underage Access
If you believe a person under 21 has gained access to an acb99 account, report it immediately via live chat or email. We will investigate and act within 3 business days (BST, UTC+6).
Is Your Gaming Still Under Control?
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Review the questions below and consider how honestly you can answer each one. If you find yourself answering "yes" to several of these, it may be time to reach out for support.
Do you find yourself gambling with money that was intended for essential expenses such as rent, bills, food, or your family's needs?
Have you ever tried to win back money you have lost by continuing to gamble — a behaviour sometimes called "chasing losses"?
Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend on gambling?
Have you lied to friends, family members, or colleagues about how much time or money you spend gambling?
Has gambling caused problems in your personal relationships, your work performance, or your academic studies?
Do you think about gambling frequently during times when you are not playing — for example, planning your next session or replaying past losses in your mind?
Have you ever borrowed money, sold possessions, or taken out a loan specifically to fund gambling activity?
Do you feel that gambling is something you need to do to feel happy, to escape stress, or to cope with difficult emotions?
Recognising a Problem is Strength, Not Weakness
If you answered "yes" to two or more of the questions above, or if any single question resonated strongly, we encourage you to reach out to the acb99 support team. Our team is trained, non-judgmental, and available around the clock to help you access the right tools — from a temporary time-out to a full self-exclusion — or to point you toward professional counselling services.
How to Activate Your Protection Tools
All responsible gaming tools on acb99 are available directly through your account settings once you are logged in via the acb99 Login portal. You do not need to contact support to set deposit limits, loss limits, session time limits, or reality checks — these can all be configured instantly by the player.
For time-out and self-exclusion requests, we recommend contacting our support team via live chat to ensure the process is handled promptly and that any pending withdrawals are processed correctly before an account suspension is applied.
All limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period. Self-exclusion requests are actioned by our team within 24 hours of receipt at the latest — and typically within minutes during live chat sessions.
Visit the acb99 Login page and sign in with your registered username and password. Ensure you are on the official acb99.io domain before entering your credentials.
Go to your Account Settings panel and select the "Responsible Gaming" tab. Here you will find all self-management tools, including deposit limits, session limits, loss limits, reality checks, time-out, and self-exclusion.
Choose the tool you wish to activate and set your parameters. Confirm the setting using your account password. Reductions apply instantly; increases apply after the mandatory 24-hour review period.
For time-out and self-exclusion requests, contact our 24/7 live chat support or email [email protected]. State "Self-Exclusion Request" clearly. Our team will process and confirm your request as a priority action.
You Are Not Alone — We Are Here to Help
Whether you need help activating a limit, processing a self-exclusion, or simply want to talk to someone about your gaming habits, the acb99 responsible gaming support team is available around the clock.
acb99 Support Team
Our dedicated player welfare team is trained in responsible gaming support. They can activate protective tools, process self-exclusion requests, and provide guidance on managing your play — all confidentially and without judgment.
Responsible Gaming Information
For educational resources on problem gambling and addiction awareness, organisations such as Gamblers Anonymous publish freely available guides in multiple languages covering warning signs, support steps, and recovery pathways.
Family & Friends Support
If you are concerned about a family member or friend's gambling habits, acb99 support can help you understand what options are available. Third-party self-exclusion requests can be submitted on behalf of a player with the player's written consent.
Mental Health & Wellbeing
Problem gambling can affect mental health significantly. If you are experiencing anxiety, depression, or stress related to gambling, please speak to a qualified mental health professional in addition to using acb99's account tools.
acb99's Safe Gambling Principles
Keeping your gaming experience enjoyable starts with a few simple habits. These principles are the foundation of responsible play at acb99.
Only Play With Affordable Money
Only ever gamble with money you can genuinely afford to lose. Never use funds set aside for rent, bills, food, loan repayments, or your family's needs.
Set a Time Budget Before You Play
Decide in advance how long you will play and stick to it. Use acb99's session time limit tool to enforce your decision automatically so it does not rely on willpower alone.
Never Chase Your Losses
Accepting losses as part of the game is essential. Chasing losses by increasing bets or playing beyond your budget is one of the most common pathways into problem gambling.
Balance Gaming With Other Activities
Gambling should be one form of entertainment among many. Ensure you maintain time for family, friends, work, physical activity, and other hobbies you enjoy.
Do Not Play Under the Influence
Avoid gambling when you are under the influence of alcohol, medication, or any substance that impairs your judgment and decision-making ability.
Understand the Odds
All casino games and sports bets carry a house edge or margin. Approach gambling as paid entertainment, not as a reliable income source or a financial strategy.
Monitor Your Play Regularly
Review your acb99 account transaction history and gaming history regularly. Awareness of your actual spending patterns is one of the most powerful responsible gaming tools available.
Ask for Help Early
Seeking support early — before problems become serious — is always the right move. The acb99 support team is here for you at any stage, with zero judgment and complete confidentiality.
Play Responsibly — Enjoy Every Moment
Now that you are familiar with our responsible gaming tools and policies, explore everything acb99 has to offer — from live cricket betting on BPL and IPL to 500+ slot games and live casino tables — all on a safe, SSL-secured platform built for players across Bangladesh.