acb99 Privacy Policy
At acb99, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold as a player on Bangladesh's premier online casino and sports betting platform.
How acb99 Handles Your Data
The cards below are a plain-English summary of our core privacy commitments. They do not replace the full policy — please read all sections below for complete details.
What We Collect
We collect your name, date of birth, mobile number, email address, residential address, payment wallet details (bKash, Nagad, Rocket, Upay), and device/session data. This information is collected at registration, during KYC verification, and through normal platform usage.
Why We Collect It
Your data is used to operate your acb99 account, process deposits and withdrawals, verify your identity (KYC), prevent fraud and underage gambling, and communicate important account and promotional information to you.
Who We Share It With
We share your data only with payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, and game studios — strictly to the extent required to deliver the services you use. We never sell your personal data to third parties.
How We Protect It
All data transmitted between your device and acb99 is protected by 256-bit SSL/TLS encryption. Sensitive account data is stored using industry-standard encryption at rest. Access to personal data is restricted to authorised acb99 personnel on a strict need-to-know basis.
Your Rights
As an acb99 player, you have the right to access a copy of the data we hold about you, request corrections, ask for deletion (subject to legal retention obligations), and withdraw marketing consent at any time by contacting our support team.
Cookies & Tracking
acb99 uses essential cookies to maintain your session and platform functionality. We also use analytics cookies to understand how players use the platform so we can improve the experience. You can manage cookie preferences through your browser settings.
This Privacy Policy explains how acb99 collects, uses, stores, and protects personal information provided by players using the acb99 platform at https://acb99.io. By registering an account or using any acb99 service, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree, you must discontinue use of the platform.
1 Introduction
acb99 ("we", "us", "our", "the Platform") is an online casino and sports betting platform operated for players based in Bangladesh. We take the privacy and security of your personal data seriously. This Privacy Policy sets out in clear, formal terms how we collect, use, store, share, and protect the personal information of individuals who register on or use the acb99 platform at https://acb99.io.
This policy applies to all services offered by acb99, including the casino games library (slots, live dealer, crash games), sports betting markets (cricket BPL, IPL, T20 World Cup, football, kabaddi), and all account management features accessible via the acb99 Login portal. It applies to data collected through the website, through our customer support channels (live chat and email), and through interactions with our payment partners.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. Together, these documents form the complete agreement governing your use of the acb99 platform.
This policy is effective as of 1 January 2026. acb99 reserves the right to update this policy at any time. The most current version will always be accessible at https://acb99.io/privacy-policy. Continued use of the platform after any update constitutes your acceptance of the revised policy.
2 Data We Collect
acb99 collects personal data from you in several ways: directly when you register and use the platform, automatically through technical systems during your browsing and gaming sessions, and indirectly through our payment and identity verification partners. The categories of personal data we collect are described below.
2.1 Registration Data
When you create an acb99 account, we collect your full legal name, date of birth, residential address (including division, district, and postal code within Bangladesh), email address, and mobile phone number. This information is mandatory for account creation and is used to identify you as a player and communicate with you about your account.
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identification documents, including your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as recent utility bills, bank statements from BRAC Bank, Islami Bank, Dutch-Bangla Bank, City Bank, or similar institutions, and selfie photographs for identity confirmation purposes.
2.3 Payment Data
When you make a deposit or request a withdrawal, we collect your mobile wallet identifiers (such as your registered bKash, Nagad, Rocket, or Upay mobile number) and transaction reference numbers. acb99 does not store full card numbers or payment account passwords. Payment data is processed through our payment partners' secure systems.
2.4 Transaction & Gaming Data
We record all financial transactions conducted on your acb99 account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, game rounds played, bet amounts, and game outcomes. This data is essential for account management, dispute resolution, and responsible gaming monitoring.
2.5 Technical & Device Data
Our systems automatically collect technical data when you access acb99, including your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, pages visited on acb99, time and duration of sessions, and clickstream data. This data is used for platform security, fraud detection, and performance optimisation.
2.6 Communications Data
When you contact acb99 customer support via live chat or by emailing [email protected], we retain records of those communications, including the content of your messages and the date and time of contact. This data is used to resolve your enquiry and to improve our support services.
acb99 applies the principle of data minimisation — we collect only the personal data that is necessary for the specific purpose for which it is collected. We do not collect personal data speculatively or in excess of what is needed to provide the services you have requested.
3 How We Use Your Data
acb99 uses the personal data we collect for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Processing deposits and withdrawals | Payment data, transaction data, KYC data |
| Identity and age verification (21+ compliance) | KYC data, registration data |
| Fraud prevention and platform security | Technical data, transaction data, payment data |
| Responsible gaming monitoring and intervention | Gaming data, transaction data, registration data |
| Customer support and dispute resolution | Communications data, transaction data, account data |
| Platform analytics and performance improvement | Technical data, gaming data (anonymised/aggregated) |
| Marketing communications (with consent) | Registration data, gaming preferences |
| Legal and regulatory compliance | All categories as required |
acb99 does not use your personal data to make automated decisions that produce significant legal or similarly significant effects on you without human review. Fraud detection systems may flag accounts for review, but any resulting account action is carried out by an authorised acb99 team member following manual assessment.
4 Legal Basis for Processing
acb99 processes your personal data on the following legal grounds:
- Contractual necessity: Processing your registration data, payment data, and gaming data is necessary for us to deliver the services described in our Terms & Conditions — the contract between you and acb99.
- Legal obligation: KYC and identity verification processing is carried out to comply with our obligations relating to anti-money laundering (AML), age verification (21+), and fraud prevention.
- Legitimate interests: Processing technical and device data for security monitoring, fraud detection, and platform analytics is carried out on the basis of our legitimate interest in operating a safe, reliable, and well-performing platform for all players.
- Consent: Marketing communications — including promotional emails, bonus notifications, and personalised offers — are sent only where you have given us explicit consent. You may withdraw this consent at any time.
5 Data Sharing & Third Parties
acb99 does not sell, rent, or trade your personal data. We share your data with third parties only where it is strictly necessary for the delivery of our services, as described below.
5.1 Payment Processors
To process your deposits and withdrawals, acb99 shares necessary transaction data with our payment partners: bKash, Nagad, Rocket, and Upay. Each of these partners operates under their own privacy and data security obligations. acb99 shares only the minimum data necessary to complete the specific transaction (mobile number, transaction reference, amount).
5.2 KYC & Identity Verification Providers
To fulfil our age and identity verification obligations, acb99 may engage third-party KYC verification service providers. These providers process your identity documents and return a verification result to acb99. They are contractually bound to use your data solely for the purpose of completing acb99's identity verification request.
5.3 Game Studios & Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the game engines that power the acb99 casino. Limited technical session data (such as an anonymised player token) may be passed to these providers to facilitate game loading and session management. These providers do not receive your name, payment details, or full contact information.
5.4 Legal & Regulatory Disclosure
acb99 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of acb99, our players, or the public.
5.5 Business Transfers
In the event that acb99 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may form part of the transferred assets. In such circumstances, acb99 will notify affected players via the email address registered on their account before their data is transferred and becomes subject to a different privacy policy.
acb99 has never sold player personal data and will never do so. Your data is a tool for delivering the service you have chosen to use — it is not a commodity. Any third-party access is governed by data processing agreements that strictly limit the use of your data to the specific purpose for which it was shared.
6 Data Retention
acb99 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and operational obligations. The general retention periods applicable to different data categories are outlined below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal compliance, AML obligations |
| KYC / identity documents | Duration of account + 5 years post-closure | Age verification and AML records |
| Transaction and financial records | Duration of account + 7 years post-closure | Financial audit and legal compliance |
| Gaming activity logs | Duration of account + 2 years post-closure | Dispute resolution, responsible gaming |
| Customer support communications | 3 years from the date of the interaction | Quality assurance, dispute resolution |
| Technical / device logs | 12 months on a rolling basis | Security monitoring, fraud detection |
| Marketing preferences / consent records | Until consent is withdrawn + 1 year | Consent audit trail |
Upon the expiry of the applicable retention period, acb99 will securely delete or irreversibly anonymise your personal data. Where anonymisation is applied, the resulting data set cannot be used to re-identify you and may be retained indefinitely for statistical and analytical purposes.
Requests for early deletion of personal data are subject to our legal retention obligations. Where a legal obligation requires us to retain specific data, we will inform you of the relevant retention period and the reason we are unable to fulfil an early deletion request for that particular data category.
7 Security Measures
acb99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
7.1 Encryption
All data transmitted between your browser or device and the acb99 platform is encrypted using 256-bit SSL/TLS protocols. This applies to all pages of the acb99 website, including the acb99 Login portal, account management areas, deposit and withdrawal interfaces, and customer support chat. Data stored in our databases is encrypted at rest using industry-standard algorithms.
7.2 Access Controls
Access to personal data within acb99's internal systems is strictly controlled on a role-based, need-to-know basis. Only authorised personnel whose job function specifically requires access to certain categories of personal data are granted that access. All internal access to personal data is logged and subject to periodic audit.
7.3 Fraud Detection Systems
acb99 operates automated fraud and anomaly detection systems that continuously monitor account activity, login patterns, device fingerprints, and transaction behaviour for signs of unauthorised access or fraudulent activity. Suspicious activity triggers alerts for review by our security team.
7.4 Incident Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, acb99 will notify affected players without undue delay via the email address registered on their account. The notification will describe the nature of the breach, the categories of data affected, and the steps acb99 is taking to address it.
While acb99 takes extensive measures to protect your data, the security of your account also depends on you. Please use a strong, unique password for your acb99 Login, never share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.
8 Cookies & Tracking Technologies
acb99 uses cookies and similar tracking technologies on its website. A cookie is a small text file placed on your device by a website you visit. Cookies allow websites to recognise your device, maintain your session, and collect information about how you use the site.
8.1 Essential Cookies
These cookies are strictly necessary for the acb99 platform to function. They maintain your logged-in session, remember your language and display preferences, and protect the platform against certain types of attacks (such as cross-site request forgery). Essential cookies cannot be disabled without impairing the functionality of the platform.
8.2 Analytics Cookies
acb99 uses analytics cookies to understand how players interact with the platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used in aggregated, anonymised form to improve the platform experience. Analytics cookies do not collect personally identifiable information directly.
8.3 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Most modern browsers (including Chrome, Firefox, Safari, and Edge) allow you to view, delete, and block cookies. Please note that disabling certain cookies may affect the functionality of the acb99 platform, including session persistence and personalisation features.
acb99 does not use advertising or cross-site tracking cookies. We do not share cookie data with advertising networks or social media platforms.
9 Your Rights
As an acb99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. acb99 will respond to all valid data rights requests within 30 days.
- Right of Access: You may request a copy of all personal data that acb99 holds about you. We will provide this in a structured, commonly used format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic account information directly through your acb99 account settings.
- Right to Erasure: You may request that acb99 delete your personal data. This right is subject to our legal retention obligations — where law requires us to retain certain data, we will retain it for the mandatory period and inform you accordingly.
- Right to Restriction: In certain circumstances (for example, while a dispute is being resolved), you may request that we restrict the processing of your personal data.
- Right to Data Portability: You may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Object: You may object to processing carried out on the basis of legitimate interests. acb99 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
acb99 aims to acknowledge all data rights requests within 3 business days (Bangladesh Standard Time, UTC+6) and to fulfil them within 30 calendar days. If a request is complex or requires additional verification, we may extend this period by a further 30 days and will notify you of the extension before the initial 30-day period expires.
10 Marketing Communications
With your consent, acb99 may contact you by email or SMS to inform you of new promotions, bonuses, deposit match offers, free spins, and seasonal campaigns (for example, special offers tied to Eid, Pohela Boishakh, or major cricket tournaments such as the BPL or T20 World Cup).
You may opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link included in any marketing email sent by acb99.
- Updating your communication preferences in your acb99 account settings.
- Contacting acb99 customer support via live chat or by emailing [email protected] with a request to be removed from marketing lists.
Opting out of marketing communications does not affect the sending of transactional communications, which include account-related messages such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts. These communications are necessary for the operation of your account and cannot be disabled while your account remains active.
11 Protection of Minors
acb99 is strictly an adults-only platform. Players must be at least 21 years of age to register and use any acb99 service. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21.
If acb99 becomes aware or has reasonable grounds to believe that personal data has been collected from a player who is under the age of 21, we will immediately suspend the account, commence an age verification review, with hold any pending withdrawals, and permanently delete the data of any confirmed underage player in accordance with our data retention obligations.
Parents and guardians who believe their child may have accessed or registered on the acb99 platform are strongly encouraged to contact us immediately at [email protected]. We will investigate and respond within 3 business days (Bangladesh Standard Time, UTC+6).
acb99 strongly recommends that parents and guardians who share devices with minors make use of parental control software to restrict access to online gambling platforms. For further guidance on protecting younger family members from gambling-related harm, please visit our Responsible Gaming page.
12 Third-Party Links
The acb99 website may contain references to third-party game studios and payment partners by name. While acb99 takes care to partner only with reputable organisations, we have no control over the privacy practices of third-party websites or services. This Privacy Policy applies solely to the acb99 platform at https://acb99.io.
If you navigate away from acb99 to a third-party website (for example, by following a link in a game provider's promotional material), you do so at your own risk. acb99 accepts no responsibility for the privacy practices, data collection, or content of any third-party website. We encourage you to review the privacy policies of any third-party service you use.
13 Updates to This Privacy Policy
acb99 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. When we make material changes to this policy, we will notify registered players by email to the address associated with their acb99 account, and we will update the "Last Updated" date displayed at the top of this page.
Minor clarifications or non-material amendments may be made without specific notification. The current version of the Privacy Policy is always the version published at https://acb99.io/privacy-policy. We encourage you to review this page periodically to stay informed about how acb99 protects your personal data.
Your continued use of the acb99 platform following the posting of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any changes, you must cease using the platform and may request account closure by contacting [email protected].
For material changes — such as new categories of data collection, new third-party sharing arrangements, or changes to your rights — acb99 will provide at least 14 days' advance notice via registered email before the changes take effect. This gives you adequate time to review the updated policy and make an informed decision about continued use of the platform.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data acb99 holds about you, please contact our Data Privacy team through any of the following channels:
- Email: [email protected] — please include "Privacy Request" in the subject line.
- Live Chat: Available 24/7 on the acb99 platform — all days including public holidays.
- Response time: We aim to acknowledge all privacy-related contacts within 3 business days (BST, UTC+6) and to resolve them within 30 calendar days.
acb99 is committed to resolving all privacy concerns fairly and transparently. We take every data rights request and privacy complaint seriously and will work with you to reach a satisfactory resolution.
When contacting us about a privacy matter, please provide your registered acb99 username and the email address associated with your account so that we can locate your records and respond efficiently. For security purposes, we may need to verify your identity before fulfilling certain data rights requests such as access or erasure.
Ready to Experience acb99?
Now that you know how acb99 handles your data, explore our full range of casino games, live cricket betting, and instant BDT payment options — all on a safe, SSL-secured platform built for players across Bangladesh.